Legal

Refund Policy

Last updated: 23 August 2026 · Also available in العربية and Français

The short version: credits are prepaid platform usage, not a deposit. Unused credits can be refunded within 14 days of purchase; partly used packs are reviewed case by case and refunded by clawing back the full credit amount of that purchase. Subscriptions can be cancelled at any time and simply stop renewing. Money for haircuts never passes through BarberGo, so it isn't something we can refund.

1. Credit packs (one-time purchases)

If you bought a credit pack and haven't spent any of its credits, tell us within 14 days and we'll refund you in full. If you've spent some, we can still review the request: approved refunds remove the entire credit amount that purchase granted — which may take your balance negative, below the normal limit — so the maths always balances.

2. Subscriptions

You can cancel a subscription at any time; cancellation stops future billing and your plan stays active until the end of the month you already paid for. Weekly credit releases you received for that month are yours to spend. We don't pro-rate partial months unless the law requires it. If a payment fails, we'll ask you to update your payment method — nothing you've already received is taken back.

3. How refunds are paid

Payments are processed by our merchant of record, Paddle, so approved refunds go back to your original payment method through them; how long banks take to show the money is outside our control. To ask for one, email barbergo.ink@gmail.com from your account address with the order reference shown in your wallet screen.

4. Services booked between customers and barbers

When you pay for the service itself, you pay the shop or barber directly — that money never reaches BarberGo, so refunds or disputes about a specific haircut are between you and them. If something went wrong, report it in the app: reviews, reports and repeated no-shows feed the trust system, and serious violations get accounts suspended.

5. Chargebacks and abuse

A card chargeback automatically removes the credits that purchase granted, even if they've been spent and even if that pushes the wallet far negative. Refunds requested after fraud or terms violations can be refused. If you think we got something wrong, contact us first — we resolve almost everything by email.

6. Your statutory rights

Nothing in this policy limits rights you have under Moroccan law that cannot be given up by contract. Questions: barbergo.ink@gmail.com. See also our Terms of Service and Privacy Policy.